Let’s book a ticket
If you’d like to book a ticket, there’s a new way to do so. Meet BB (that’s short for BlueBot); KLM’s service bot on Messenger.
BB is not just another Messenger bot. She’s a self-learning system (or: Artificial Intelligence) adaptable to almost any device or channel in the near future.
BB has her own professional, helpful and friendly character, but be warned; she can also be a bit cheeky from time to time. Aside from that, she’s always eager to learn more in order to be of better service to you.
Today, BB can help you book a ticket. But in the future BB will be there to assist you throughout your entire journey.
to the family
BB is officially a new member of the KLM service family. Just like her 250 human colleagues, she’s dedicated to provide you with the best possible service. Whenever BB can’t help you (for whatever reason) one of her human colleagues will make sure to take over.
So if you want to book a ticket, BB and the rest of the service family, are here to help you!